Description

What Will Students Learn?

• Define business process management and related concepts
• Recognize the vital role processes play in a business
• Appreciate the role of technology in process management
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform a what-if analysis to improve your processes
• Implement and monitor process changes
• Identify how Lean and Six Sigma methods can assist in managing and improving processes
• Use a variety of tools and techniques to eliminate waste and redundancies

What Topics are Covered?

• The fundamentals of business process management
• Defining business process management
• Reflecting on processes
• The business process life cycle
• The vision phase
• The design phase (including process mapping)
• The modeling phase
• The execution phase
• The monitoring phase (including an introduction to the balanced scorecard and business activity monitoring)
• The optimizing phase(including an introduction to Lean and Six Sigma methods)