Description

What Will Students Learn?

• Outline the corrective action process
• Compare and contrast nonconformances, correction, corrective action and preventive action
• Integrate preventive action into a corrective action process
• Identify problems through customer complaints and audits
• Use risk assessment to assess the significance of problems
• Understand the fundamentals of other tools (Pareto Analysis, FMEA, Control Charts) to identify possible underlying factors of a problem
• Use the Five Whys to identify the root cause of a problem
• Understand the importance of verifying the root cause
• Employ collaborative decision-making to apply the appropriate action to eliminate the root cause of a problem
• Use SMART Objectives to make corrective action verifiable
• Verify the effectiveness of corrective actions taken

What Topics are Covered?

• Problem-solving model
• Preventative action
• Corrective and preventive action plan
• Identify a problem through customer complaints
• Identify a problem through internal audits
• Assess the significance of the problem
• Identify the root cause
• Determine and apply the appropriate action
• Verify the effectiveness of the actions taken