Description

What Will Students Learn?

• Define knowledge and knowledge management.
• Explain the difference between explicit and tacit knowledge.
• Identify various knowledge management theoretical models.
• Explain how a properly implemented knowledge management program can improve efficiency.
• Describe the steps for employing a new knowledge management program in an organization.
• Identify the required components for implementing a knowledge management framework within an organization.

What Topics are Covered?

• Definitions of knowledge management, tacit knowledge, explicit knowledge, and KMBOK
• The business case for knowledge management
• The knowledge management mix
• The knowledge management framework
• Knowledge management models
• The knowledge management toolkit
• Implementing knowledge management initiatives
• Designing a chief knowledge officer position
• Case studies and success stories