Description

What Will Students Learn?

  • The importance of having a performance review process for employees.
  • How to work with employees to set performance standards and goals.
  • Skills in observing, giving feedback, listening, and asking questions.
  • An effective interview process and have the opportunity to practice
  • the process in a supportive atmosphere.
  • How to make the performance review legally defensible.

What Topics are Covered?

  • Common errors and solutions
  • Types of performance reviews
  • The performance management process
  • Setting standards and goals
  • Creating a performance development plan
  • Feedback and communication skills
  • Accepting criticism
  • Appraisal preparation
  • Planning and conducting the interview
  • Coaching and maintaining performance
  • Terminating an employee
  • Performance management checklists

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