Managing Customer Service

Managing Customer Service

Rp400.000

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

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Description

What Will Students Learn?

  • How to identify ways to establish links between excellence in customer service and your business practices and policies.
  • How to develop the skills and practices that are essential elements of a customer service-focused manager.
  • How to recognize what employees are looking for to be truly engaged.
  • How to recognize who the customers are and what they are looking for.
  • How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What Topics are Covered?

  • The six critical elements of customer service :
  • A customer service focus
  • Procedures
  • Culture
  • Problem-solving
  • Measurement
  • Reinforcement
  • Understanding leadership
  • The five practices of leadership

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